{"id":13690,"date":"2024-06-20T11:09:05","date_gmt":"2024-06-20T04:09:05","guid":{"rendered":"https:\/\/bte-jkt.telkomuniversity.ac.id\/?page_id=13690"},"modified":"2026-10-29T10:18:50","modified_gmt":"2026-10-29T03:18:50","slug":"komplain-dan-saran","status":"publish","type":"page","link":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/komplain-dan-saran\/","title":{"rendered":"Complaints and Suggestions"},"content":{"rendered":"<style>.page-id-13690 .page-heading{display:none !important}.page-id-13690 .content-pad-3x{padding-top:0 !important;padding-bottom:0 !important}.kk{--blue:#326BA1;--navy:#16426C;--red:#E30613;--paper:#F4F3EF;--ink:#23252D;--mute:#5d6470;color:var(--ink);font-family:Roboto,system-ui,sans-serif;line-height:1.7;font-size:17px}.kk *{box-sizing:border-box}.kk h1,.kk h2,.kk h3,.kk h4{font-family:Inter,Roboto,sans-serif;font-weight:700;color:var(--ink);margin:0;letter-spacing:-.01em}.kk p{margin:0 0 1em}.kk a{color:var(--blue)}.kk-eyebrow{display:inline-flex;align-items:center;gap:10px;font-size:13px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:var(--blue)}.kk-eyebrow:before{content:\"\";width:28px;height:3px;border-radius:2px;background:var(--red)}.kk-hero{display:grid;grid-template-columns:1.05fr .95fr;gap:48px;align-items:center;padding:56px 0 40px}.kk-hero h1{font-size:clamp(35.2px,5vw,60.8px);line-height:1.08;margin:18px 0 20px}.kk-hero h1 em{font-style:normal;color:var(--blue)}.kk-lead{font-size:18.4px;color:var(--mute);max-width:560px}.kk-photo{position:relative;border-radius:22px;overflow:hidden;box-shadow:0 30px 60px rgba(13,25,38,.22);aspect-ratio:4\/3.2;background:var(--paper)}.kk-photo img{width:100%;height:100%;object-fit:cover;display:block}.kk-photo:after{content:\"\";position:absolute;left:0;bottom:0;width:38%;height:8px;background:var(--red)}.kk-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:8px 0 72px;border-top:1px solid #dcdad2;border-bottom:1px solid #dcdad2}.kk-stat{padding:26px 22px;border-left:1px solid #dcdad2}.kk-stat:first-child{border-left:0}.kk-stat b{display:block;font-family:Inter,sans-serif;font-size:clamp(28.8px,3.4vw,41.6px);line-height:1.1;color:var(--blue)}.kk-stat span{display:block;font-size:14.7px;color:var(--mute);margin-top:6px;line-height:1.45}.kk-sec{margin:0 0 84px}.kk-sec>h2{font-size:clamp(27.2px,3.4vw,38.4px);line-height:1.2;margin:14px 0 14px}.kk-sec>.kk-sub{color:var(--mute);max-width:680px;margin-bottom:36px}.kk-tl{position:relative;display:grid;gap:34px;padding:6px 0}.kk-tl:before{content:\"\";position:absolute;left:50%;top:0;bottom:0;width:3px;margin-left:-1.5px;background:linear-gradient(180deg,var(--blue),var(--red));border-radius:2px}.kk-it{position:relative;display:grid;grid-template-columns:1fr 1fr;gap:0 64px}.kk-it:before{content:\"\";position:absolute;left:50%;top:26px;width:17px;height:17px;margin-left:-8.5px;border-radius:50%;background:#fff;border:4px solid var(--red);z-index:2}.kk-card{background:#fff;border:1px solid #e3e1d9;border-radius:18px;padding:24px 26px;box-shadow:0 10px 30px rgba(13,25,38,.06)}.kk-it:nth-child(odd) .kk-card{grid-column:1;text-align:right}.kk-it:nth-child(even) .kk-card{grid-column:2}.kk-yr{display:inline-block;font-family:Inter,sans-serif;font-weight:700;font-size:30.4px;line-height:1;color:var(--blue);margin-bottom:6px}.kk-dt{display:block;font-size:13.1px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--red);margin-bottom:8px}.kk-card h3{font-size:19.2px;margin-bottom:8px}.kk-card p{font-size:15.7px;color:var(--mute);margin:0}.kk-era{display:grid;grid-template-columns:repeat(3,1fr);gap:22px}.kk-era figure{margin:0;border-radius:18px;overflow:hidden;background:#fff;border:1px solid #e3e1d9;box-shadow:0 10px 30px rgba(13,25,38,.07)}.kk-era .im{aspect-ratio:4\/4.4;overflow:hidden;background:var(--paper)}.kk-era img{width:100%;height:100%;object-fit:cover;display:block;transition:transform .6s ease}.kk-era figure:hover img{transform:scale(1.05)}.kk-era figcaption{padding:18px 20px 22px}.kk-era figcaption small{display:block;font-weight:700;letter-spacing:.12em;text-transform:uppercase;font-size:12px;color:var(--red);margin-bottom:6px}.kk-era figcaption b{display:block;font-family:Inter,sans-serif;font-size:17.3px;line-height:1.3;color:var(--ink)}.kk-era figcaption span{display:block;font-size:14.4px;color:var(--mute);margin-top:6px;line-height:1.5}.kk-legal{background:var(--paper);border-radius:24px;padding:40px}.kk-legal ol{margin:0;padding:0;list-style:none;counter-reset:l;display:grid;gap:16px}.kk-legal li{counter-increment:l;position:relative;padding:4px 0 4px 58px;color:#3b4049;font-size:15.8px}.kk-legal li:before{content:counter(l);position:absolute;left:0;top:2px;width:40px;height:40px;border-radius:12px;background:var(--navy);color:#fff;font-family:Inter,sans-serif;font-weight:700;display:flex;align-items:center;justify-content:center}.kk-lab{display:flex;gap:18px;overflow-x:auto;padding:4px 2px 18px;scroll-snap-type:x mandatory;-webkit-overflow-scrolling:touch}.kk-lab figure{flex:0 0 min(78%,330px);margin:0;scroll-snap-align:start;border-radius:16px;overflow:hidden;background:#fff;border:1px solid #e3e1d9;box-shadow:0 8px 24px rgba(13,25,38,.07)}.kk-lab img{width:100%;aspect-ratio:4\/3;object-fit:cover;display:block}.kk-lab figcaption{padding:12px 16px;font-weight:700;font-family:Inter,sans-serif;font-size:15.2px}.kk-camp{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}.kk-camp div{background:var(--navy);color:#fff;border-radius:18px;padding:26px}.kk-camp b{display:block;font-family:Inter,sans-serif;font-size:17.6px;margin-bottom:8px;color:#fff}.kk-camp span{display:block;font-size:15.2px;line-height:1.55;color:rgba(255,255,255,.86)}.kk-camp small{display:block;font-size:11.5px;letter-spacing:.14em;text-transform:uppercase;color:#ff9aa1;font-weight:700;margin-bottom:10px}.kk-cta{display:flex;flex-wrap:wrap;gap:14px;align-items:center;justify-content:space-between;background:linear-gradient(120deg,#1c5080,#16426c);color:#fff;border-radius:24px;padding:34px 38px;margin-bottom:28px}.kk-cta h3{color:#fff;font-size:22.4px;margin-bottom:4px}.kk-cta p{margin:0;color:rgba(255,255,255,.85)}.kk-btn{display:inline-block;padding:14px 26px;border-radius:999px;font-weight:700;text-decoration:none !important;font-size:15.2px;margin:4px 6px 4px 0}.kk-btn.r{background:var(--red);color:#fff !important}.kk-btn.w{background:#fff;color:var(--navy) !important}.kk-src{font-size:13.8px;color:var(--mute);border-top:1px solid #dcdad2;padding:18px 0 56px}.kk-src a{margin-right:14px}.kk.js .rv{opacity:0;transform:translateY(26px);transition:opacity .7s ease,transform .7s ease}.kk.js .rv.in{opacity:1;transform:none}@media (prefers-reduced-motion:reduce){.kk.js .rv{opacity:1;transform:none;transition:none}}@media (max-width:900px){.kk-hero{grid-template-columns:1fr;gap:28px;padding-top:28px}.kk-stats{grid-template-columns:repeat(2,1fr)}.kk-stat:nth-child(3){border-left:0}.kk-stat:nth-child(n+3){border-top:1px solid #dcdad2}.kk-tl:before{left:14px}.kk-it{grid-template-columns:1fr;padding-left:44px}.kk-it:before{left:14px}.kk-it:nth-child(odd) .kk-card,.kk-it:nth-child(even) .kk-card{grid-column:1;text-align:left}.kk-era,.kk-camp{grid-template-columns:1fr}.kk-era .im{aspect-ratio:16\/10}.kk-legal{padding:26px 20px}.kk-cta{padding:26px 22px}}.kk-hl{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}.kk-hl>div{background:#fff;border:1px solid #e3e1d9;border-radius:20px;padding:26px;box-shadow:0 10px 30px rgba(13,25,38,.06);border-top:4px solid var(--red)}.kk-chip{display:inline-block;padding:4px 12px;border-radius:999px;background:var(--navy);color:#fff;font:700 11px Inter,sans-serif;letter-spacing:.1em;text-transform:uppercase;margin-bottom:12px}.kk-hl h3{font-size:19px;margin-bottom:8px}.kk-hl p{font-size:15px;line-height:1.62;color:var(--mute);margin:0 0 14px}.kk-hl a{font-weight:700;font-size:14px}.kk-kc{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.kk-kc>div{background:var(--paper);border-radius:16px;padding:20px}.kk-kc b{display:inline-block;font:700 13px Inter,sans-serif;color:#fff;background:var(--blue);padding:4px 10px;border-radius:8px;margin-bottom:10px}.kk-kc h3{font-size:16px;margin-bottom:6px}.kk-kc p{font-size:14px;line-height:1.55;color:var(--mute);margin:0}@media (max-width:1000px){.kk-kc{grid-template-columns:repeat(2,1fr)}}@media (max-width:900px){.kk-hl{grid-template-columns:1fr}}@media (max-width:520px){.kk-kc{grid-template-columns:1fr}}.kk-hero{grid-template-columns:1.15fr .85fr}.kk-panel{background:linear-gradient(135deg,#1c5080,#16426c);border-radius:24px;padding:34px;color:#fff;box-shadow:0 30px 60px rgba(13,25,38,.22);position:relative;overflow:hidden}.kk-panel:after{content:\"\";position:absolute;right:-60px;top:-60px;width:200px;height:200px;border-radius:50%;border:30px solid rgba(255,255,255,.06)}.kk-panel h3{color:#fff;font-size:20px;margin-bottom:16px}.kk-panel div{position:relative;z-index:1;display:flex;gap:14px;align-items:center;background:rgba(255,255,255,.1);border-radius:14px;padding:14px 16px;margin-bottom:12px;font-size:15.5px;line-height:1.45;color:rgba(255,255,255,.92)}.kk-panel b{flex:none;width:42px;height:42px;border-radius:12px;background:#E30613;display:flex;align-items:center;justify-content:center;font-family:Inter,sans-serif;font-size:15px}.kk-why{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.kk-why>div{background:#fff;border:1px solid #e3e1d9;border-radius:18px;padding:24px;box-shadow:0 10px 30px rgba(13,25,38,.06);border-top:4px solid var(--blue)}.kk-why>div:nth-child(2){border-top-color:var(--red)}.kk-why h3{font-size:18px;margin-bottom:8px}.kk-why p{font-size:15px;line-height:1.6;color:var(--mute);margin:0}.kk-pl{display:grid;grid-template-columns:repeat(2,1fr);gap:20px}.kk-pl>div{display:flex;flex-direction:column;background:#fff;border:1px solid #e3e1d9;border-radius:20px;padding:28px;box-shadow:0 10px 30px rgba(13,25,38,.06);transition:transform .25s,box-shadow .25s}.kk-pl>div:hover{transform:translateY(-4px);box-shadow:0 18px 40px rgba(13,25,38,.12)}.kk-mono{width:56px;height:56px;border-radius:16px;background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:center;font:700 22px Inter,sans-serif;margin-bottom:16px}.kk-pl>div:nth-child(even) .kk-mono{background:var(--red)}.kk-pl small{font:700 11px Inter,sans-serif;letter-spacing:.14em;text-transform:uppercase;color:var(--blue);margin-bottom:6px}.kk-pl h3{font-size:21px;margin-bottom:10px}.kk-pl p{font-size:15.5px;line-height:1.65;color:var(--mute);margin:0 0 18px}.kk-go{margin-top:auto;align-self:flex-start;display:inline-flex;gap:8px;align-items:center;padding:10px 20px;border-radius:999px;background:var(--navy);color:#fff !important;font:700 14px Inter,sans-serif;text-decoration:none !important}.kk-go:after{content:\"\\2192\"}.kk-go:hover{background:var(--red)}.kk-more{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.kk-more>div{background:var(--paper);border-radius:18px;padding:24px}.kk-more h3{font-size:18px;margin-bottom:8px}.kk-more p{font-size:15px;line-height:1.6;color:var(--mute);margin:0 0 12px}.kk-more a{font-weight:700;font-size:14px}.kk-steps{counter-reset:s;display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin:0;padding:0;list-style:none}.kk-steps li{counter-increment:s;background:#fff;border:1px solid #e3e1d9;border-radius:18px;padding:22px 20px;box-shadow:0 8px 24px rgba(13,25,38,.06)}.kk-steps li:before{content:counter(s);display:flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:12px;background:var(--navy);color:#fff;font:700 17px Inter,sans-serif;margin-bottom:12px}.kk-steps b{display:block;font:700 16px Inter,sans-serif;margin-bottom:6px}.kk-steps span{font-size:14.5px;line-height:1.55;color:var(--mute)}@media (max-width:1000px){.kk-steps{grid-template-columns:repeat(2,1fr)}}@media (max-width:900px){.kk-hero{grid-template-columns:1fr}.kk-why,.kk-pl,.kk-more{grid-template-columns:1fr}.kk-panel{padding:24px 20px}}@media (max-width:520px){.kk-steps{grid-template-columns:1fr}}.kk-tl:before{display:none}.page-id-13690 #content{padding-top:0 !important}<\/style>\n<div class=\"kk\" id=\"kk\">\n<section class=\"kk-hero\">\n<div class=\"rv\"><span class=\"kk-eyebrow\">Students &amp; Alumni &middot; Complaints and Suggestions<\/span><\/p>\n<h1>Your voice is <em>heard<\/em> and acted on<\/h1>\n<p class=\"kk-lead\">Have a complaint or feedback about grades, the teaching and learning process, lecturer conduct, or facilities? Raise it through the right channel so it is handled quickly.<\/p>\n<\/div>\n<div class=\"kk-panel rv\">\n<h3>Topics you can raise<\/h3>\n<div><b>N<\/b><span>Grades and the learning process<\/span><\/div>\n<div><b>D<\/b><span>Lecturer conduct<\/span><\/div>\n<div><b>S<\/b><span>Facilities and infrastructure<\/span><\/div>\n<\/div>\n<\/section>\n<div class=\"kk-stats rv\">\n<div class=\"kk-stat\"><b>2<\/b><span>main channels: lecturer and program form<\/span><\/div>\n<div class=\"kk-stat\"><b>3<\/b><span>topics for complaints and suggestions<\/span><\/div>\n<div class=\"kk-stat\"><b>1<\/b><span>program form on Linktree<\/span><\/div>\n<div class=\"kk-stat\"><b>3<\/b><span>official Jakarta Campus channels<\/span><\/div>\n<\/div>\n<section class=\"kk-sec\"><span class=\"kk-eyebrow\">How to submit<\/span><\/p>\n<h2>Four steps to submit a complaint<\/h2>\n<p class=\"kk-sub\">Follow this order so your issue is handled by the right party.<\/p>\n<ol class=\"kk-steps\">\n<li class=\"rv\"><b>Contact your lecturer<\/b><span>For grades and the learning process, start by contacting the course lecturer or your academic advisor.<\/span><\/li>\n<li class=\"rv\"><b>Fill in the program form<\/b><span>If it is not resolved, fill in the program complaint form on the program's Linktree. For facilities and infrastructure, use the same form.<\/span><\/li>\n<li class=\"rv\"><b>Followed up<\/b><span>Student complaints and suggestions are followed up by the Program.<\/span><\/li>\n<li class=\"rv\"><b>Escalate<\/b><span>For campus-level matters, use the official Jakarta Campus channels below.<\/span><\/li>\n<\/ol>\n<\/section>\n<section class=\"kk-sec\"><span class=\"kk-eyebrow\">Illustrated guide<\/span><\/p>\n<h2>See the flow<\/h2>\n<p class=\"kk-sub\">Two official program flows: contacting the course lecturer or academic advisor, and filling in the program complaint form on Linktree.<\/p>\n<div class=\"kk-more\">\n<div class=\"rv\">\n<h3>Flow for contacting the course lecturer or academic advisor<\/h3>\n<p><a href=\"https:\/\/bte-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/11\/343543536.webp\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/bte-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/11\/343543536.webp\" alt=\"Alur menghubungi dosen pengampu MK atau dosen wali\" style=\"width:100%;border-radius:12px\"><\/a><\/p>\n<\/div>\n<div class=\"rv\">\n<h3>Flow for filling in the program complaint form on Linktree<\/h3>\n<p><a href=\"https:\/\/bte-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/11\/ALU5654747.webp\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/bte-jkt.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/11\/ALU5654747.webp\" alt=\"Alur mengisi form komplain prodi di Linktree\" style=\"width:100%;border-radius:12px\"><\/a><\/p>\n<\/div>\n<div class=\"rv\">\n<h3>Tips for an effective complaint<\/h3>\n<p>State the course and the date of the incident, explain the problem briefly and politely, attach evidence, and write the outcome you hope for.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"kk-sec\"><span class=\"kk-eyebrow\">Official campus channels<\/span><\/p>\n<h2>Other channels at Telkom University<\/h2>\n<p class=\"kk-sub\">Information compiled in October 2026 from official Telkom University sites.<\/p>\n<div class=\"kk-hl\">\n<div class=\"rv\"><span class=\"kk-chip\">Form<\/span><\/p>\n<h3>Academic Community Complaints and Suggestions<\/h3>\n<p>An official online form listed on the Telkom University Jakarta website for the whole academic community.<\/p>\n<p><a href=\"https:\/\/forms.office.com\/r\/z1DehrSuzE\" target=\"_blank\" rel=\"noopener\">Open the form &rarr;<\/a><\/div>\n<div class=\"rv\"><span class=\"kk-chip\">Contact<\/span><\/p>\n<h3>Jakarta Campus Directorate<\/h3>\n<p>Hotline +62 851 7112 0359, email Sekpimjkt@telkomuniversity.ac.id, Stasiun Bumi Building, Jl. Raya Daan Mogot KM.11, Cengkareng, West Jakarta.<\/p>\n<\/div>\n<div class=\"rv\"><span class=\"kk-chip\">Confidential<\/span><\/p>\n<h3>Halo Rector<\/h3>\n<p>An online Telkom University platform for reporting that keeps the reporter's identity confidential, including discrimination reports. Reporters are protected from negative effects on their studies or work. The platform's address is not published in the sources we referred to; please ask the Jakarta Campus Directorate.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"kk-cta rv\">\n<div>\n<h3>Ready to submit?<\/h3>\n<p>Open the program Linktree for the complaint form, or learn about student organizations that can help voice your concerns.<\/p>\n<\/div>\n<div><a class=\"kk-btn r\" href=\"https:\/\/linktr.ee\/s1tektel_tuj\" target=\"_blank\" rel=\"noopener\">Program Linktree<\/a><a class=\"kk-btn w\" href=\"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/asosiasi-mahasiswa-2\/\">Student Association<\/a><\/div>\n<\/div>\n<div class=\"kk-src\">Sources: the program's Complaints and Suggestions page, jakarta.telkomuniversity.ac.id, and sdgs.telkomuniversity.ac.id (updated October 2026). Student complaints and suggestions will be followed up by the Program. SALAM HEI.<\/div>\n<\/div>\n<p><script>(function(){var r=document.getElementById('kk');if(!r)return;var els=r.querySelectorAll('.rv');if(!('IntersectionObserver' in window)){return}r.className+=' js';var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('in');io.unobserve(e.target)}})},{threshold:.12,rootMargin:'0px 0px -6% 0px'});els.forEach(function(e){io.observe(e)});setTimeout(function(){els.forEach(function(e){e.classList.add('in')})},6000);})();<\/script><\/p>","protected":false},"excerpt":{"rendered":"<p>Mahasiswa &amp; Alumni &middot; Komplain dan Saran Suaramu didengar dan ditindaklanjuti Punya keluhan atau masukan tentang nilai, proses perkuliahan, sikap dosen, atau sarana prasarana? Sampaikan lewat jalur yang tepat agar cepat ditangani. Topik yang bisa disampaikan NNilai dan proses perkuliahan DSikap dosen SSarana dan prasarana (SarPras) 2jalur utama: dosen dan form prodi 3topik komplain dan [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-13690","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages\/13690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=13690"}],"version-history":[{"count":6,"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages\/13690\/revisions"}],"predecessor-version":[{"id":15158,"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages\/13690\/revisions\/15158"}],"wp:attachment":[{"href":"https:\/\/bte-jkt.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=13690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}