Students & Alumni · Complaints and Suggestions

Your voice is heard and acted on

Have a complaint or feedback about grades, the teaching and learning process, lecturer conduct, or facilities? Raise it through the right channel so it is handled quickly.

Topics you can raise

NGrades and the learning process
DLecturer conduct
SFacilities and infrastructure
2main channels: lecturer and program form
3topics for complaints and suggestions
1program form on Linktree
3official Jakarta Campus channels
How to submit

Four steps to submit a complaint

Follow this order so your issue is handled by the right party.

  1. Contact your lecturerFor grades and the learning process, start by contacting the course lecturer or your academic advisor.
  2. Fill in the program formIf it is not resolved, fill in the program complaint form on the program's Linktree. For facilities and infrastructure, use the same form.
  3. Followed upStudent complaints and suggestions are followed up by the Program.
  4. EscalateFor campus-level matters, use the official Jakarta Campus channels below.
Illustrated guide

See the flow

Two official program flows: contacting the course lecturer or academic advisor, and filling in the program complaint form on Linktree.

Flow for contacting the course lecturer or academic advisor

Alur menghubungi dosen pengampu MK atau dosen wali

Flow for filling in the program complaint form on Linktree

Alur mengisi form komplain prodi di Linktree

Tips for an effective complaint

State the course and the date of the incident, explain the problem briefly and politely, attach evidence, and write the outcome you hope for.

Official campus channels

Other channels at Telkom University

Information compiled in October 2026 from official Telkom University sites.

Form

Academic Community Complaints and Suggestions

An official online form listed on the Telkom University Jakarta website for the whole academic community.

Open the form →

Contact

Jakarta Campus Directorate

Hotline +62 851 7112 0359, email [email protected], Stasiun Bumi Building, Jl. Raya Daan Mogot KM.11, Cengkareng, West Jakarta.

Confidential

Halo Rector

An online Telkom University platform for reporting that keeps the reporter's identity confidential, including discrimination reports. Reporters are protected from negative effects on their studies or work. The platform's address is not published in the sources we referred to; please ask the Jakarta Campus Directorate.

Ready to submit?

Open the program Linktree for the complaint form, or learn about student organizations that can help voice your concerns.

Sources: the program's Complaints and Suggestions page, jakarta.telkomuniversity.ac.id, and sdgs.telkomuniversity.ac.id (updated October 2026). Student complaints and suggestions will be followed up by the Program. SALAM HEI.